​​​​​​Because humor is funnier when you know it's true.

Thanks, Rubin, for not getting it right

I, for one, do not hesitate to complain to customer service via phone or email when the situation leaves me no choice.  That’s what friendly customer service representatives are trained for, right?  Well I thought so.

(Recently I’ve had to contact the Attorney General’s office in regards to unfair practices of one of the major store chains.  I’m in the midst of getting a resolution for my son who called me about an incident of bait and switch he experienced.  He called me because he knows how much I value good customer service and how displeased I become in receiving less than above average service.)

I’ve had many experiences in dealing with customer service over the years.  My most difficult times are speaking with frenetic MILLENNIALS who are supposed to be the customer support team to assist customers and are considered as one of the main data channels for customer satisfaction as well as a way to increase customer retention.  At least it used to be. 

The Millennials in general talk way too fast for my comprehension.  I’ve noticed they also have the rude habit of talking over me when I’m speaking.  I do believe that they phone text in codes therefore they have transferred this over to their style of speaking the English language.  Even in the doctor’s waiting room, I am called by my first name.  These are people younger than my own kids.  What happened to the good old’ days of Mr. and Mrs. or Ms. So and so?   

Call me old fashioned but I have certain expectations that I believe are really not that insurmountable for the millennials.  They talk fast, walk fast, and are not comprehendible much of the time.  They speak in lower tones that are not audible at my age.   Yes, I know I am older now maybe a bit slower in processing information and can no longer hear almost inaudible, fast talking people.  Is it me? Am I alone in this nightmare?  This, I find alarming.

My most recent experience was around Thanksgiving, before the “Black Friday Frenzy”.  I had made a simple purchase online from the” Nordstrom Rack”.  I found this really great leather handbag being advertised online by The Rack with shipping in 1-3 days.  I placed my order, paid and waited…and waited…and waited.  There was no handbag to have by Christmas.  I was rather annoyed that I had been waiting weeks with no delivery. 

So, I, of course, called customer service at the Nordstrom Rack.  The Millennial who answered my call was laughing.  Once he composed himself, he told me his name was Rubin and asked how he could help me.  (Now we’re talking…Service!)